Help center
Frequently Asked Questions
Quick answers about visits, vaccinations, orders and delivery.
General questions
Hours, booking and the animals we treat. 5 questions
Vaccines & prevention
Vaccine schedules, worms and fleas. 3 questions
Surgery & neutering
Preparing for surgery and aftercare. 3 questions
Shop & delivery
Orders, payment and returns. 3 questions
Latest questions
Which vaccines are essential for dogs? Vaccines & prevention
The combined DHPP vaccine (parvo, distemper, hepatitis...) plus rabies, with yearly boosters.
Do you deliver shop orders? How can I pay? General questions
Yes, we deliver to many areas. Pay cash on delivery or online by card or mobile wallet, or pick up from the hospital.
Do you treat birds, rabbits and exotic pets? General questions
Yes, we have experience with exotic companion animals such as rabbits, birds, turtles and squirrels.
When should my puppy or kitten start vaccinations? General questions
Usually from 8 weeks, then boosters every 3–4 weeks until 16 weeks, followed by yearly boosters. Your vet sets the schedule for each pet.
Do I need an appointment? General questions
Booking online or by phone is recommended to avoid waiting, but emergencies are seen immediately without an appointment.
What are the hospital's opening hours? General questions
The hospital is open 24 hours a day, 7 days a week for emergencies. Online booking is available for regular visits and check-ups.
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