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Frequently Asked Questions
Quick answers about visits, vaccinations, orders and delivery.
General questions
Hours, booking and the animals we treat. 5 questions
Vaccines & prevention
Vaccine schedules, worms and fleas. 3 questions
Surgery & neutering
Preparing for surgery and aftercare. 3 questions
Shop & delivery
Orders, payment and returns. 3 questions
Latest questions
How do I use loyalty points? Shop & delivery
You earn points with every order and can redeem them as a discount at checkout.
Can I return a product? Shop & delivery
Yes, within 14 days if the product is sealed and in its original condition. Medicines and opened food cannot be returned.
How long does delivery take? Shop & delivery
One to two working days within Greater Cairo, with a message and notification at every status update.
How long does my pet stay after surgery? Surgery & neutering
Most neutering patients go home the same day; bigger operations may need a day or more under observation.
Does my pet need to fast before surgery? Surgery & neutering
Yes — no food for 8–12 hours before surgery; water is fine until two hours before.
When should I neuter my cat or dog? Surgery & neutering
Usually from 6 months; the vet decides the best timing for the breed and health.
How do I protect my pet from fleas and ticks? Vaccines & prevention
Use spot-on drops, tablets or an anti-parasite collar regularly, especially in summer. Your vet picks the right one for weight and age.
How often should I deworm my pet? Vaccines & prevention
Puppies and kittens every two weeks until 3 months, then every 3 months for adults.
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